Comments |
Family
Photos |
Link
to George Ritchie |
NEGOTIATIONS |
| Here are some key phrases and questions that can be used when negotiating with customers. |
| Probing |
| Probing is the process of asking questions to get important information from your customer that can help your company make proper decisions. |
| What is the situation on . . . |
| What sort of quantities are you looking for? |
| What are we looking at in the way of . . . ? |
| What did you have in mind regarding specifications? |
| What were you thinking of in terms of delivery dates? |
| How important to you is . . . ? |
| Proposal and counter-proposal |
| Here are some ways to make offers: |
| If you . . . | will | be able to (+ infinitive) | ||
| As long as you . . . | can | agree to (+ infinitive) | ||
| On condition that you . . . | then we | could | consider (+ -ing) | |
| Supposing that you . . . | may | offer (+ noun) | ||
| Provided that you . . . | might | offer to (+ infinitive) | ||
| Provding that this contract works out OK, |
| Covering final matters |
| Here are some phrases that can be used at or near the close of negotiations: |
| Let me just go / run over (repeat / summarize) the main points. |
| On A, we agreed that . . . |
| As far as B is concerned (in relation to B), we agreed . . . |
| We still have the question / issue of C to settle (decide / agree on). |
| And there's still the outstanding (remaining / undecided) issue of D. |
| We'll send you a written proposal. |
| We'll draw up (prepare) a contract (an agreement) based on those points. |
| I think that covers everything. |